The Big Phone Store Reviews
(Rated by 1724 users)
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Payment Methods
- PayPal
Payment Methods
- Verified Store VERIFIED
- Free shipping: Orders $50+
- In-store pickup: Ready in 2 hours
- 30-Day Returns
- Gap Good Rewards (4 brands)
Payment Methods
- Tops: $23 - $70
- Bottoms: $27 - $70
- Outerwear: $34 - $70
- Kids: $29 - $75
Today's Best Deals
20
£OFF20
£OFF10
£OFFOverall Rating
5.0
Base on 7 Reviews
Ratings by Feature
Ratings by Feature
- Return Policy5.0
- Good Value5.0
- Price & Quality4.7
- Shipping & Delivery5.0
Recent Customer Reviews (7)
Howard Shaw
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Mae Fernhout
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Sabine Beike
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Beth Valdez
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Leila Melo
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Harriet Bartlett
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Phillipp Becker
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The Big Phone Store Pricing
Low Budget Refurbished iPhones
under £150
Medium Budget Refurbished iPhones
under £500
High Budget Refurbished iPhones
under £1000
Brand New Mobiles under £30
under £30
Brand New Mobiles £30 to £100
£30 - £100
Brand New Mobiles £100 to £200
£100 - £200
Brand New Mobiles £200 to £300
£200 - £300
Brand New Mobiles £300 to £400
£300 - £400
Brand New Mobiles £400 to £500
£400 - £500
Brand New Mobiles over £500
over £500
Payment Methods
Accepted Payment Options:
Prices for items on Thebigphonestore.co.uk vary widely depending on the type of clothing and promotions available. Typical price ranges include:
PayPal
Payment Process
- Payments can be made online during the checkout process.
- For The Big Phone Store credit card payments, options include online payments, mail, or phone calls, but in-store payments are not accepted.
Refund Information
Refunds for returns will be processed back to the original payment method used during the purchase.
The Big Phone Store Pros & Cons
Pros
1
Competitive Pricing: Offers highly competitive prices for refurbished and new phones, ensuring substantial savings for customers.
2
Excellent Customer Service: Provides a dedicated customer service helpline with friendly, expert guidance and hands-on support throughout the order or trade-in process.
3
Quality Assurance: Conducts a rigorous 90-point Phoneheck™ test to ensure excellent battery life and overall quality of refurbished phones.
4
Wide Selection: Offers a diverse array of smartphones, including the latest models from various brands like Apple, Samsung, Oppo, Sony Xperia, and Nokia.
5
In-Person Shopping: Allows customers to physically examine and test a range of smartphones before making a purchase decision, enhancing the shopping experience.
6
UK-Based Ownership: Operates as a fully UK-owned business, ensuring compliance with local regulations and support for the local economy.
7
12-Month Warranty: Provides a superb 12-month warranty on all new and refurbished phones, ensuring customer satisfaction and peace of mind.
8
Free Delivery: Offers free delivery on all orders over £30 and free shipping on trade-ins and recycling.
9
No Middlemen: Ensures that all processes are handled in-house, eliminating the need for third-party involvement and potential price hikes.
10
High Customer Satisfaction: Has a high customer satisfaction rate, as evidenced by 5-star reviews and positive feedback from customers.
CONS
1
Limited Availability of Specific Models: While they offer a wide selection, the availability of specific models might be limited compared to other retailers.
2
Potential for Some Issues: Although rare, some issues might not manifest until the device is in use, despite the thorough 70+ point phone check.
The Big Phone Store Features and Benefits
Features
Highly competitive pricing
Offers highly competitive prices for refurbished and new phones, ensuring substantial savings for customers.
Excellent customer service
Provides first-rate, personalised customer service at every stage with a dedicated UK-based helpline, friendly expert guidance, and hands-on support.
Refurbished phones
Dependable refurbished phones that pass rigorous quality checks.
No third-party involvement
All processes handled in-house at the refurbishment centre in Wolverhampton, England, eliminating middlemen and potential price hikes.
12 Months Warranty
Superb 12-month warranty on all new and refurbished phones, ensuring customer satisfaction and peace of mind.
Free Delivery
Free delivery on all orders over £30 and free shipping on trade-ins and recycling.
Quality Guaranteed
Rigorous 90-point Phoneheck™ test (or 70+ point phone check) ensures excellent battery life, overall quality, and device functionality before shipment.
UK Based Customer Support
UK-based ownership and support ensures compliance with local regulations, support for the local economy, and reliable assistance.
Flexible Purchase Options
Flexible purchase options available for customers.
Over 5 Million Devices Sold
Proven track record with over 5 million devices sold.
Wide Selection
Diverse array of smartphones, including latest models from Apple, Samsung, Oppo, Sony Xperia, and Nokia.
In-Person Shopping
Allows customers to physically examine and test smartphones before purchase, enhancing the shopping experience.
High Customer Satisfaction
High satisfaction rate evidenced by 5-star reviews and positive feedback.
Quick & Easy Returns
Quick and easy returns process taking up to 14 days.
Prompt Delivery
Quick communication and prompt delivery.